Orders are shipped within 1-2 business days of receipt of the order via U.S. Postal Service. We offer First Class (2-5 days), Priority Mail (1-4 Days) and Priority Mail Express (2 Business Days). We currently ship to the U.S. and U.S. Protectorates. We do not ship internationally from our website at this time, but we do ship to most countries from our eBay store. On eBay's homepage, scroll all the way down and in the bottom left corner under "BUY" click "Stores." Then in the top left corner in the "Search for a store" window type "ragnewyork" and underneath that click "By store name." Then click Search and you will be led to our eBay store.
Unfortunately once an order is shipped it can not be cancelled.
We are happy to give refunds on unworn merchandise in its original condition with sales tags attached within 30 days of receipt. When returning items, please note that certain carriers (ex. UPS and FedEx) do not ship to P.O. boxes. We accept returns at:RAGNEWYORKPO Box 266Sparkill, NY 10976
If you prefer to ship via UPS or FedEx you can ship returns to:RAGNEWYORK246E Livingston St., Ste. 102Northvale, NJ 07647
While we do not offer free returns, we do ship exchanges for free! You can leave us a note in the returned package or send us an email with your preferred size/color. We try to accommodate all exchange requests, but will let you know immediately if the requested items are out of stock.
For security purposes and for the safety of our customers, we may require photo ID for billing address verification for any orders $150 and up or are being shipped via Express Mail that have different "Ship To" and "Bill To" addresses. (Address on ID must match order Billing Address.) Personal information will never be sold or shared and is requested strictly for security purposes. This extra security measure can be avoided by paying with a PayPal account.