Returns and Exchanges

Returns

We are happy to give refunds on unworn and unwashed merchandise in its original condition with sales tags attached and original packaging within 30 days of receipt. Return shipping is the responsibility of the customer and unless an item is received defective original shipping charges cannot be refunded. If an order is returned due to undeliverable address or customer refusal original shipping charges cannot be refunded. We accept returns at:

RAGNEWYORK
246E Livingston St., Ste. 102
Northvale, NJ 07647
 
 ***HOLIDAY RETURNS ACCEPTED UNTIL 1/24/22***

Exchanges

While we do not offer free returns, we do ship one exchange per order for free! You can leave us a note in the returned package or email us at lisa@ragnewyork.com with your preferred size/color. We try to accommodate all exchange requests, but will let you know immediately if the requested items are out of stock. One free exchange per order please. This exchange policy refers to our website only and not to third party marketplaces where our products are offered.